EFFECTS OF MOTIVATION ON COMMITMENT OF EMERGENCY MEDICAL TECHNICIANS IN NATIONAL AMBULANCE SERVICE IN WESTERN NORTH REGION

Abstract

The purpose of this study was to investigate the effects of motivation on commitment of Emergency Medical Technicians (EMTs) in the National Ambulance Service in Western North Region. The study employed exploratory sequential mixed-methods design with a quantitative and qualitative approach. The sample consists of seventy-two (72) EMTs personnel in the Western North Region. A simple random sampling technique was employed to select the EMTs personnel for the study. An adapted questionnaire was used for the data collection. The findings revealed that EMTs personnel feel motivated when certain factors are applied, with intrinsic motivators being particularly influential. The results show that the factors contributing to high job satisfaction include a strong commitment to their role, a sense of purpose and fulfillment, and feeling that their contributions are recognized by their employer. Also, it was revealed that communication challenges arise from language differences, environmental noise, and cultural variances, which can hinder effective interactions with patients. The study recommends the National Ambulance Service should review and adjust compensation packages, including risk allowances and overtime pay, to reflect the challenges and risks associated with the role. The National Ambulance Service should provide training in communication skills, including cultural competence and the use of translation services.